Customer Experience Executive | S1 | Retail & Business Banking | C&P South West & South Wales | Launceston & Plympton

Location: Plymouth, with work across Launceston and Plympton branch locations, United Kingdom. Onsite branch-based role with Monday-to-Saturday rota coverage between 8am and 6pm. Candidates must have the right to work in the UK.

Salary: £26,554 per year, plus a £500 flexible benefit allowance and an opportunity to earn a discretionary performance-related bonus of 8% of salary.

Company

hirify.global is a global banking organisation undergoing a technology-driven, customer-centric transformation across its retail and commercial banking activities.

What you will do

• Provide customer support, core servicing, and transactions across branch and other channels.
• Fulfil customers’ financial needs through meaningful educational conversations and a digital-first approach.
• Coach new and existing colleagues and support branch leaders when required.
• Act as a hirify.global brand ambassador within branches and the local community.
• Host and support community initiatives and events.
• Advocate hirify.global’s digital products and services.

Requirements

• Experience resolving complex customer interactions successfully across multiple channels.
• Experience opening products for customers in a branch environment while following compliant processes.
• Current experience as a Customer Experience Specialist, Personal Banker, Customer Experience Consultant, or Branch Manager in a branch network.
• Ability to work proactively, manage workload effectively, and operate in a goal-oriented environment.
• Right to work in the UK is required to commence employment.

Nice to have

• Experience mentoring and coaching colleagues.
• Ability to interpret data and management information to improve customer experience.
• Experience influencing stakeholders and improving processes.
• Experience supporting local community initiatives.

Culture & Benefits

• Fixed-term contract for 12 months, working 35 hours per week.
• 25 days’ holiday plus bank holidays, increasing to 26 days after five years, with the option to purchase up to five additional contractual days.
• Healthcare, dental, wellbeing, family leave, income protection, and life assurance benefits.
• Employer pension contributions of 8%, with contributions of up to 12.5% when the employee contributes.
• Access to volunteering opportunities, staff banking products, share plans, and professional development opportunities.