Service Delivery Technician I (Data Center)

Location: Wood Dale, IL, United States. Onsite, physically active role with loading dock, lifting, walking, and occasional schedule adjustments. Hours are 7:00am–4:00pm, Monday–Friday, with occasional overtime.

Hourly rate: $23–$26 per hour.

Company

hirify.global operates data centers that support digital infrastructure and mission-critical customer environments.

What you will do

• Serve as a central point of contact for clients by managing calls, emails, monitoring alerts, tickets, and facility requests.
• Manage shipping and receiving, including inbound shipments, labeling, material processing, shipment records, and truck loading and unloading.
• Support material movement and inventory management for enclosures, cage materials, cabling, tools, and supplies.
• Maintain organized loading dock and storage areas, including waste removal, and provide facility escort support for customers and visitors.
• Assist with basic technical operations such as server racking and stacking under Tech II guidance, tape rotation, and tape exchange.
• Collaborate with a small team while adapting to changing priorities and resolving requests within SLAs.

Requirements

• Strong customer service mindset and professional communication with internal teams and customers.
• Basic computer skills, including email, ticketing systems, and spreadsheets.
• Ability to work independently, learn quickly, and adapt to a fast-paced environment.
• High school diploma or GED equivalent; equivalent work-related experience may be considered.
• Ability to lift up to 50 pounds and perform standing, walking, bending, loading dock, and other physical activities.
• Schedule flexibility, including occasional shift adjustments and overtime as needed.

Culture & Benefits

• Small, collaborative team with training and support.
• Health, dental, and vision insurance, plus life and disability insurance.
• Mental health resources and an employee assistance program.
• Paid time off, holidays, performance bonus, and 401(k) plan with company match.
• Hands-on entry into the data center industry with a pathway toward more technical roles such as Tech II.