Associate Specialist, Patient Access (Healthcare)

Location: Onsite at HSHS - St. Mary's Hospital in Green Bay, Wisconsin; candidates must reside in and be authorized to work in the United States.

Salary: $17.00–$18.15 per hour, based on experience.

Company

Technology-enabled revenue cycle management provider serving health systems, hospitals, and affiliated physician groups across the United States.

What you will do

• Perform admitting, pre-registration, demographic collection, and patient account setup.
• Collect and verify insurance information, select insurance plan codes, and review eligibility and benefit data.
• Conduct medical necessity screening, distribute ABNs and other required forms, and obtain patient or guarantor signatures.
• Process physician orders, explain consent and patient education documents, and collect point-of-service payments and past-due balances.
• Operate the hospital telephone switchboard and provide compassionate customer service.
• Audit accounts, maintain accurate records, and provide statistical data to Patient Access leadership.

Requirements

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Must be inquisitive and open to innovation, including AI-enabled process improvements.
• CRCR certification required within 9 months of hire.
• Must work onsite in Green Bay, Wisconsin, and reside in and be authorized to work in the United States.

Culture & Benefits

• Comprehensive healthcare, time off, retirement, and well-being benefits.
• Paid professional certification and tuition reimbursement.
• Bonus and quarterly or annual incentive programs.
• Culture focused on collaboration, growth, innovation, and work-life flexibility.