4 дня назад
Senior Client Marketing Manager (AI)
150 000 - 170 000$
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Client Marketing Manager (AI) (SaaS and client marketing): Building and leading the strategic client marketing function across implementations, launches, adoption, expansion, and retention with an accent on customer communications, cross-functional operating models, and enterprise stakeholder alignment. Focus on establishing scalable marketing frameworks, measuring client outcomes with KPIs, developing advocacy programs, and using AI to improve insights, workflows, and operational efficiency.
Location: New York, United States
Salary: $150,000–$170,000 per year, plus equity and full benefits.
Company
combines technology and compassionate human care to support families through bereavement and other major life transitions, partnering with employers, insurers, and financial institutions.
What you will do
- Build and lead the strategic client marketing function across the client lifecycle.
- Serve as the marketing subject matter expert for enterprise client implementations, translating client goals, audiences, constraints, and ecosystems into marketing strategies.
- Develop customer communications, launch plans, campaigns, touchpoints, and resources that drive activation, adoption, engagement, expansion, and retention.
- Own the marketing operating model, including lifecycle milestones, handoffs, routines, scalable frameworks, and playbooks.
- Build feedback loops with Product Marketing, Growth Marketing, Client Success, Implementation, Product, and leadership to inform strategy and product development.
- Lead client advocacy programs and ’s Customer Advisory Board, including case studies, testimonials, references, thought leadership, and senior stakeholder engagement.
Requirements
- 7+ years of experience in client marketing, customer marketing, product marketing, or a related discipline.
- Experience with enterprise clients and senior stakeholders, including building trusted relationships and influencing without direct authority.
- Strong knowledge of marketing strategy, customer communications, product launches, and the customer lifecycle.
- Experience building processes, frameworks, operating models, goals, KPIs, and performance reporting in a high-growth or evolving organization.
- Exceptional cross-functional collaboration, strategic thinking, analytical ability, communication, and presentation skills.
- Strong AI fluency and experience using AI tools to improve strategic thinking, client insights, workflows, communications, and operational efficiency.
Nice to have
- Experience in insurance, financial services, SaaS, or another complex B2B or B2B2C environment.
Culture & Benefits
- Premium healthcare, comprehensive paid time off, and flexible parental leave.
- Bereavement care with access to the platform and support for employees and their families.
- Company-sponsored 401(k) with up to a 4% employer match and competitive stock options.
- Annual retreats, team lunches for the NYC office, and a remote employee stipend.
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