Revenue Operations Manager for Retention & Expansion (SaaS)

Location: Remote in Germany, Ireland, or the United Kingdom

Company

hirify.global is a cybersecurity scale-up providing human risk management and security awareness solutions that help organizations reduce cyber threats caused by human factors.

What you will do

• Lead the operational strategy for retention and expansion across the post-sales and customer success organization.
• Design repeatable operating rhythms, territory maps, and Book of Business structures for Customer Success Managers, Account Executives, and Renewal Managers.
• Define and manage the end-to-end Renewal Manager lifecycle, including qualification, risk mitigation, digital contracting, and renewal forecasting workflows.
• Drive AI-native automation with Clay, Zapier, Claude, and related tools, including automated Executive Business Reviews and renewal reminders.
• Own predictive renewal forecasting and implement Customer Healthscore V3 by integrating product usage data with Salesforce and Planhat.
• Align Customer Success, Sales, Marketing, and Product processes for a mid-market enterprise customer journey.

Requirements

• 5+ years of experience in Revenue Operations, Customer Success Operations, or Growth Operations within a B2B SaaS environment.
• Experience leading an operational focus area, identifying funnel leakage, proposing structural improvements, and driving change management.
• Advanced hands-on expertise with Salesforce and a revenue forecasting or analytics platform such as Clari, Gong, or Planhat.
• Familiarity with data enrichment, workflow orchestration, and AI-native tools such as Clay or Zapier.
• Strong knowledge of NRR, GRR, Expansion Velocity, churn cohorts, and executive-facing metrics dashboards.
• Ability to work remotely from Germany, Ireland, or the United Kingdom.

Nice to have

• Experience in a SaaS scale-up that grew from €50M to €100M+ ARR.
• Experience working with enterprise companies in highly regulated sectors.
• Experience with Clari, Gong, or Planhat beyond core Salesforce operations.

Culture & Benefits

• Flexible working hours and 33 vacation days.
• Wellbeing support through Open Up and corporate discounts.
• Virtual events, collaborative team activities, and local meet-ups.
• Technical equipment, referral bonuses, and access to a dog-friendly headquarters.
• Collaborative operations and GTM engineering culture with direct exposure to CRO, COO, and RevOps leadership.