Head of Client Operations (Cold Email)

Location: Remote, Kenya or South Africa. Working hours are flexible and aligned with U.S. client time zones.

Company

hirify.global is hiring for a fast-growing outbound lead generation business focused on measurable client outcomes and scalable delivery operations.

What you will do

• Own delivery, campaign performance, retention, and long-term success across a portfolio of 20–30 client accounts.
• Lead client meetings, quarterly reviews, account planning, escalation management, and proactive retention efforts.
• Monitor and optimize cold email campaigns, including deliverability, inbox placement, reply rates, messaging, and list quality.
• Refine outbound messaging, sequences, subject lines, value propositions, calls to action, and email copy using Apollo, Smartlead, and Instantly.
• Design SOPs, playbooks, delivery workflows, SLAs, client health metrics, and scalable operational systems.
• Coordinate with outreach, development, infrastructure, and leadership teams to resolve technical and operational issues.

Requirements

• Proven experience in client delivery, client operations, account management, or operational execution.
• Background in cold email agencies, outbound lead generation, growth marketing, or another high-volume outbound environment.
• Strong knowledge of cold email strategy, deliverability, inbox placement, email infrastructure, and outbound copywriting.
• Experience diagnosing campaign performance issues and working with APIs, workflow automation, and operational systems.
• Confident client-facing communication, relationship management, decision-making, and independent execution in a remote environment.
• Availability to work flexibly in alignment with U.S. client time zones.

Nice to have

• Experience scaling client delivery or account management teams and working directly with founders or executives.
• Knowledge of DNS configuration, domain management, email warming, outbound infrastructure, RevOps, and outbound analytics.
• Experience with CRM platforms, Slack, Google Workspace, ChatGPT, Claude, and other AI or automation tools.

Culture & Benefits

• Fully remote work with flexible hours aligned to client needs.
• Fast-paced startup environment with evolving priorities and high ownership.
• Hands-on role focused on measurable results, continuous improvement, and practical execution.

Hiring process

• Initial screening, founder interview, final discussion, offer, and onboarding.
• A self-recorded introductory video through Spark Hire is required after applying.