Manager

Location: Remote, with a flexible work schedule.

Company

hirify.global provides B2B lead generation technology that connects website behavior, company data, intent signals, and automated workflows to help marketing and sales teams generate qualified pipeline.

What you will do

• Run named customer coverage, digital customer success programs, and live onboarding for eligible mid-tier customers.
• Set and validate the capacity split across priority coverage, digital programs, and onboarding.
• Design lifecycle campaigns, triggered outreach, webinars, office hours, in-product prompts, and self-serve enablement for customers without a named owner.
• Turn usage, health, renewal, expansion, and onboarding signals into weekly targeting, thresholds, reporting, and action plans.
• Apply AI to health scoring, risk alerting, outreach personalisation, and call preparation where it improves the operating model.
• Coach and grow a small team focused on adoption, renewals, expansion, onboarding, and early risk conversations.

Requirements

• Experience running customer success at scale through named coverage, pooled or tech-touch models, or a combination of these approaches.
• Experience managing and developing people across different customer success operating models.
• Practical experience with digital or programmatic customer success in B2B SaaS, including lifecycle campaigns, automated outreach, and one-to-many enablement.
• Commercial experience in sales, Revenue Operations, or customer success with retention and expansion targets.
• Strong data literacy and the ability to turn usage and health data into coverage decisions.
• Practical experience implementing AI tools in a customer success or Revenue Operations workflow, plus comfort validating and adapting a young operating model.

Nice to have

• Product-led or high-velocity SaaS experience with a large volume of smaller customers.
• Familiarity with Salesforce, Intercom, round-robin scheduling, or sales engagement platforms.
• Revenue Operations, Sales Operations, or Customer Success Operations experience alongside people management.

Culture & Benefits

• Remote work with a flexible schedule.
• International, diverse, dynamic, and committed work environment.
• Knowledgeable, high-achieving, and collaborative colleagues.
• Mental health support through Auntie.
• Transparent compensation practices, with salary range and key compensation details shared before the first interview conversation.