VP Client Success & Experience (Fintech)

Location: Europe, remote

Company

hirify.global provides card-issuing technology for banks, fintechs, and digital brands worldwide.

What you will do

• Lead the global Client Success & Experience organization, unifying Customer Support and Client Success Operations.
• Define and execute a consistent client success strategy focused on adoption, retention, operational excellence, and long-term partnerships.
• Build predictive client health and retention frameworks using AI, data analytics, automation, and self-service capabilities.
• Improve support responsiveness, escalation management, resolution predictability, platform visibility, and operational reporting.
• Partner with Product, Engineering, Implementations, Commercial, and Operations teams to turn client feedback into product and process improvements.
• Develop leaders, establish performance metrics, and provide executive visibility into client health, satisfaction, retention risks, and growth opportunities.

Requirements

• Extensive senior leadership experience in Client Success, Customer Support, Client Operations, or related functions.
• Experience managing global teams and leading large-scale transformation initiatives.
• Experience with AI, automation, predictive analytics, self-service technologies, and scalable support models.
• Background in fintech, payments, issuer processing, banking infrastructure, financial services, or complex B2B technology environments.
• Strong commercial acumen, stakeholder management, strategic planning, communication, and organizational leadership skills.
• Bachelor’s degree in Business, Technology, Computer Science, Engineering, or a related discipline preferred.

Culture & Benefits

• Remote work in Europe within a diverse, global organization.
• Collaboration across markets and functions in a global payments business.
• Opportunity to shape AI-enabled client experience and operational innovation at scale.
• Equal opportunity workplace committed to diversity and inclusion.