Technical Client Support Specialist (AI/PHP)

What you will do

• Perform routine technical tasks and improve workflows using OpenAI Codex, Claude, and AI agents.
• Create and supplement development tasks with technical context using AI-assisted code analysis.
• Diagnose and resolve simpler technical issues by debugging code and reviewing logs.
• Respond to client technical questions by email and prepare clear, accurate explanations with AI assistance.
• Consult non-technical colleagues on Paysera services from a technical perspective.
• Monitor system health and report incidents or downtime to IT teams.

Requirements

• Hands-on experience with AI coding tools, especially Codex and Claude, and configuring AI agents for technical problem-solving.
• Basic understanding of REST APIs, HTTP requests and responses.
• SQL proficiency, basic debugging skills, and knowledge of exceptions.
• Familiarity with HTML, JavaScript, browser developer tools, and command-line or Shell commands.
• PHP experience; Symfony knowledge is advantageous, while Laravel experience is applicable.
• Upper-Intermediate English, B2 level or higher, with strong written and verbal communication skills.

Nice to have

• Experience deploying AI agents or integrating AI coding tools with WordPress, PrestaShop, OpenCart, or Magento.
• Experience with Grafana or Graylog, technical documentation, Git, administration panels, user management, or Jira.
• Ability to explain technical information to non-technical audiences.
• Availability to work weekend shifts.

Culture & Benefits

• Work in an innovation-driven environment focused on applying AI to technical support and service delivery.
• Salary depends on experience and competence.

Hiring process

• Only selected candidates will be contacted after submitting a CV.