Digital Customer Success Strategist, Senior (AI)

Location: Arlington, VA, United States

Salary: $160,000–$205,000 per year

Company

hirify.global provides information and technology products for professional and compliance-sensitive industries.

What you will do

• Design and manage automated customer lifecycle journeys from onboarding through renewal, including segmentation, triggers, and channel strategy.
• Build scalable one-to-many email programs for onboarding, feature adoption, renewals, and risk-based outreach.
• Create digital business review experiences with health snapshots, ROI summaries, and next-best-action recommendations.
• Apply AI to content generation, account summaries, recommendations, and intelligent routing while maintaining accuracy and compliance.
• Use usage data, health scores, and reporting to personalize programs and measure adoption, engagement, retention, and impact.
• Partner with Revenue, Product, Marketing, and Engineering to launch, test, and improve digital customer success programs.

Requirements

• 10+ years of experience in Digital Customer Success, CS Operations, Revenue Operations, or Program Management in a SaaS or product-led environment.
• Experience building one-to-many email programs and scaled or digital business review programs.
• Strong understanding of the customer lifecycle from onboarding through renewal.
• Experience with CRM systems, marketing and lifecycle automation tools, in-app engagement platforms, and BI or reporting tools.
• Experience applying AI-powered tools in customer success workflows.
• Strong written communication, data analytics, and program management skills across concurrent initiatives and stakeholders.

Nice to have

• Experience in legal tech, tax tech, or another compliance-sensitive industry.

Culture & Benefits

• Full-time employment.
• Cross-functional collaboration with Revenue, Product, Marketing, and Engineering.
• Work focused on scalable digital programs, experimentation, customer adoption, and retention outcomes.