Incident Manager | Candy Crush Saga (Gaming)

Location: Stockholm, Stockholm County, Sweden

Company

Interactive entertainment company focused on mobile games, including the Candy Crush franchise and other titles, with approximately 200 million monthly players.

What you will do

• Coordinate early response to emerging issues and drive resolution of critical incidents affecting games and players.
• Work with game, technology, infrastructure, advertising, and data teams to identify the right responders and remove blockers.
• Coordinate communication with leadership, operational teams, Marketing, Communications, and Player Support during major incidents.
• Lead post-incident retrospectives to identify root causes, mitigations, long-term solutions, and preventive measures.
• Maintain incident records in JIRA or an alternative system, including timelines, facts, root causes, solutions, and costs.
• Generate seasonal incident insights and improve reporting processes and tooling.

Requirements

• Previous experience in a similar incident management role.
• Experience in the game industry.
• Broad technical understanding across software, hardware, technology products, or computer science; coding experience is beneficial for collaboration with development teams.
• Experience with a cloud platform and an analytical, structured approach to problem solving.
• Excellent communication skills, the ability to handle multiple tasks under pressure, and a positive, collaborative mindset.
• Fast learning ability and responsiveness.

Nice to have

• Experience across all stages of a product life cycle.
• Experience with Data Analytics or Business Intelligence.
• Additional gaming industry experience.

Culture & Benefits

• Cross-functional collaboration across game, technology, infrastructure, advertising, and data teams.
• Support from an incident management team with dedicated tools and operational expertise.
• Opportunity to contribute to a mobile gaming portfolio with a large global player base.
• Collaborative environment focused on learning, rapid response, and continuous improvement.