Conversation Designer (Generative AI)

Location: USA - Any Location (Remote); applicants must be currently authorized to work in the United States without visa sponsorship.

Base salary: $135,000–$165,000 per year, plus performance bonus and benefits.

Company

hirify.global develops virtual care and digital health experiences that help members manage and improve their health.

What you will do

• Lead content strategy across major product areas, aligning product, clinical, business, and user-centered goals.
• Plan and write UX copy for mobile and web applications, including complex and high-stakes interaction flows.
• Design conversation flows, intents, utterances, turn-taking logic, error states, fallback handling, and escalation paths for AI-powered chatbots and virtual assistants.
• Partner with AI, clinical, legal, data science, and engineering teams on prompt frameworks, content guidelines, and quality criteria for LLM-generated healthcare responses.
• Establish content standards, governance frameworks, evaluation rubrics, red-teaming practices, and feedback loops for generative AI outputs.
• Lead workshops, apply research and analytics, mentor content designers, contribute to hiring, and shape the content design system in Figma.

Requirements

• 8–10 years of experience in content design, UX writing, or a closely related discipline.
• Demonstrated experience in conversation design, including dialogue flows, intents, utterances, and system responses for chatbots or virtual assistants.
• Working knowledge of LLMs and generative AI tools, including prompt writing, evaluation of AI-generated content, and understanding of AI constraints and risks in regulated industries.
• Familiarity with conversational AI platforms and tooling, including how content design integrates with model configuration and testing.
• Experience leading content strategy for complex digital product experiences.
• Baseline understanding of UX, accessibility, and information architecture best practices.
• Experience with Figma, design and prototyping tools, and Agile/Scrum workflows.
• Exceptional writing and editing, project management, multitasking, and stakeholder-management skills.
• Bachelor’s degree in English, Communications, Journalism, or a related field, or equivalent practical experience.

Nice to have

• Experience in digital health or wellness.
• Experience in member- and/or provider-facing healthcare settings.

Culture & Benefits

• Flexible Vacation Policy with manager approval.
• 80 hours of paid sick, safe, and caregiver leave annually for full-time employees.
• Performance bonus and benefits subject to eligibility requirements.
• Inclusive, innovative workplace focused on improving access to care and supporting professional growth.

Hiring process

• Identity and credential verification.
• Live or video interviews.
• Fraud and misrepresentation screening; falsified information leads to disqualification.