Customer Success Manager (IoT Connectivity)

Location: Bucharest, Romania; requires on-site customer meetings, Executive Business Reviews, deployments, and site visits

Company

hirify.global is a global data MVNO providing enterprise connectivity, IoT services, network protection, and data-management software across more than 200 countries and 600+ mobile carrier networks.

What you will do

• Manage a portfolio of strategic EMEA customers and build trusted relationships with stakeholders and executive sponsors.
• Develop and execute Customer Success Plans aligned with customer business objectives.
• Lead onboarding, deployment, adoption, renewal, Executive Business Reviews, and strategic planning sessions.
• Monitor customer health, SIM usage, data consumption, service trends, and business outcomes; identify risks and coordinate mitigation.
• Partner with Sales on expansion, cross-sell, account planning, and adoption of new products.
• Conduct on-site workshops, deployment meetings, relationship-building visits, and customer milestone activities.

Requirements

• 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or a similar customer-facing role.
• Experience managing enterprise or B2B customers.
• Excellent communication, presentation, relationship-building, organizational, analytical, and project management skills.
• Experience with Salesforce or a similar CRM platform.
• Professional English, written and spoken, is required.
• Willingness to travel for customer meetings, Executive Business Reviews, deployments, and site visits.

Nice to have

• Experience in IoT connectivity, telecommunications, enterprise mobility, SaaS, or automotive connectivity.
• Experience managing strategic or global enterprise customers.
• Knowledge of APIs, eSIM technologies, or connectivity platforms.

Culture & Benefits

• International environment with highly professional specialists.
• Challenging workplace with opportunities for skills and knowledge development.
• Professional development within an innovative and growing company.
• Meal vouchers.
• Medical insurance.