Solutions Engineering Manager (AI)

Location: Hybrid in London, with 2–3 days per week in the London office. Up to 60 days of work from anywhere annually.

Company

Synthesia develops an AI video platform for business focused on visual communication and enterprise skill development.

What you will do

• Lead, hire, ramp, and develop a regional team of 5–10 Solutions Engineers.
• Own presales execution across research, discovery, demos, workshops, Proofs of Concept, champion building, and customer handover.
• Design and evolve demo methodology across Studio, Roleplay Sessions, and Interactive Avatars.
• Build the presales toolkit, including demo environments, reusable assets, evaluation guides, and objection-handling materials.
• Own forecasting, pipeline hygiene, performance reporting, win rates, and Proofs of Concept throughput.
• Partner with Sales, Product, Customer Success, Product Marketing, and Enablement to improve deal execution and share best practices.

Requirements

• Experience recruiting, managing, and developing Solutions Engineering or presales teams.
• Experience owning the employee lifecycle from hiring and onboarding through development and promotion.
• Track record of improving team performance through coaching, hands-on deal support, and consistent presales execution.
• Experience with forecasting, pipeline hygiene, and performance reporting from a presales perspective.
• Fluency in MEDDPICC and Command of the Message, with the ability to coach others in their practical application.
• Clear, inclusive communication skills across technical detail and executive-level value narratives.

Culture & Benefits

• Collaborative and inclusive environment where Solutions Engineers support one another across deals.
• Close partnership with Sales, Product, Customer Success, Product Marketing, and Enablement.
• Opportunity to establish a presales discipline and playbook from the ground up.
• Use of AI tools across call preparation, demo delivery, and follow-up documentation.
• Up to 60 days of work from anywhere annually.