Customer Success Manager (Music & Sports)

Location: On-site in Breda, Netherlands. Candidates must already hold a permanent work and residence permit for the Netherlands.

Company

hirify.global provides ticketing, marketing, AI, payments, conversation, and mobile-app technology for live events and other businesses.

What you will do

• Onboard customers through tailored workshops and hands-on guidance on the Ticketing platform.
• Develop marketing strategies with clients using the Mobile Marketing Cloud to drive ticket sales.
• Analyze customer data, usage patterns, and tracking metrics to optimize campaigns and provide actionable insights.
• Monitor product innovations, market trends, and developments in the events industry.
• Collaborate with sales, marketing, and product teams to deliver seamless client experiences.
• Experiment with AI tools and share effective practices with colleagues.

Requirements

• Several years of experience in ticketing, data-driven marketing, CRM, or a similar role, preferably in events or entertainment.
• Strong expertise in marketing technologies, automation platforms, and analytics tools.
• Strategic mindset, commercial acumen, and excellent communication skills in Dutch and English.
• Curiosity about AI and active experimentation with new models and products.
• Permanent work and residence permit for the Netherlands required.
• Ability to work on-site in Breda.

Culture & Benefits

• Three-day global onboarding program at the Breda headquarters.
• Healthy lunches and snacks, commuting support, shuttle mobility card, and lease-a-bike options.
• Sales Incentive Plan, pension plan, employee share purchase program, and 25 vacation days with the option to purchase 10 more.
• Professional development through CM Academy, Udemy courses, meetups, and development programs.
• Vitality activities including workshops, bootcamps, yoga, and sports events.
• Regular social activities including drinks, board game nights, karaoke, and a yearly ski trip.

Hiring process

• Initial call with the recruitment team.
• Office visit and meeting with the team.
• Meeting with the founder or COO, followed by an offer.