Head of CSM (DACH)

Location: DACH customer region; candidate location and work arrangement are not specified.

Company

hirify.global is a visual workspace for innovation that enables distributed teams to collaborate, design products, run workshops, and build new ideas.

What you will do

• Lead, coach, hire, train, and enable a team of Customer Success Managers serving DACH customers.
• Partner with Sales and Customer Experience teams to improve customer lifetime value through product adoption, health scores, satisfaction, retention, and expansion.
• Maintain data and health-score hygiene across the team’s accounts and manage key performance indicators.
• Own revenue and customer health forecasting for the team.
• Build and maintain executive relationships for selected enterprise accounts.
• Improve processes, practices, and customer success assets through AI transformation in a scaling business.

Requirements

• 5+ years of management experience leading High Touch Customer Success or core account management teams in a high-growth B2B SaaS organization.
• 2 years of consulting experience.
• Fluent German is required.
• Strong knowledge of Customer Success processes, norms, and KPIs, with experience coaching consultative advising and selling.
• Excellent communication, executive relationship-building, cross-functional collaboration, problem-solving, and analytical skills.
• Understanding of AI transformation, enterprise SaaS applications, and collaboration technology; willingness to contribute hands-on.

Culture & Benefits

• Global benefits generally include equity, a wellbeing benefit, and a work-from-home equipment allowance.
• Annual Learning & Development stipend.
• Diverse, inclusive, collaborative, and supportive work environment.
• Benefits may differ by location.