Customer Service Advisor DTC - Christmas Temp

Location: London, United Kingdom — hybrid, with a minimum of three days per week in the office

Company

hirify.global creates whimsical, collectible soft toys for customers worldwide.

What you will do

• Manage customer interactions across phone, email, and live chat.
• Process order edits, cancellations, changes, and special requests accurately.
• Communicate proactively about order updates, delays, and resolutions.
• Liaise with couriers and internal operations and logistics teams to resolve delivery issues and support fulfilment.
• Track response times, resolution times, customer satisfaction, and other KPIs.
• Identify recurring customer concerns and support process improvements in a fast-paced peak-period environment.

Requirements

• Positive, customer-focused attitude with strong interpersonal and problem-solving skills.
• Professional written communication and the ability to communicate effectively with customers.
• Ability to learn quickly, manage a busy workload, prioritise tasks, and remain flexible.
• Ability to work effectively as part of a team.
• Availability for Monday–Sunday work on a pro-rata basis, totaling 37.5 hours per week.

Culture & Benefits

• Three-month contract supporting the DTC team during the peak period.
• Hybrid working with regular office collaboration.
• 25 days of paid holiday.
• Vitality optical and dental cover, life insurance at four times basic salary, and confidential wellbeing support through Health Assured.
• Discretionary annual bonus, salary-sacrifice pension with 5% company and employee contributions, subsidised breakfast and lunch, and team social events.