Technical Support Engineer (Cybersecurity)

Location: Tel Aviv-Yafo, Tel Aviv District, Israel

Company

hirify.global develops an all-in-one cybersecurity platform designed to help small and medium-sized businesses operate more safely.

What you will do

• Resolve customer issues related to the cybersecurity platform and provide end-to-end technical support.
• Analyze problems, logging, and code; use AI coding tools to reconstruct failure paths and identify root causes.
• Document bugs, write root-cause analyses, and open or review pull requests with engineering.
• Collaborate with Customer Success, Engineering, and other departments to prioritize critical customer issues and improve the product.
• Create and maintain user-friendly documentation for recurring issues and solutions.
• Handle Tier 1 security alerts from SentinelOne, Check Point email integration, Microsoft 365, and Google Workspace ITDR, escalating deeper incidents to the MDR team.

Requirements

• 3+ years of experience in Tier 2 or Tier 3 technical support, support engineering, or SOC analysis.
• Proficiency in logging and code analysis, SQL, and database fundamentals.
• Knowledge of endpoint security and EDR concepts, cybersecurity, networking, DNS, email authentication, and operating systems.
• Experience with Windows and macOS fundamentals, Microsoft 365, and Google Workspace administration and troubleshooting.
• Strong knowledge of incident management processes and proven experience creating and managing technical documentation.
• Clear communication skills and the ability to work independently and collaboratively with end users, developers, and business stakeholders.

Nice to have

• Direct SentinelOne experience.
• MSP or MSSP background and coding experience.
• Experience with Intercom (Fin) or comparable ticketing systems, Linear or Jira, and GitHub.
• Security+, SC-200, GCIH, or comparable certifications.

Culture & Benefits

• Daily customer interaction with a strong focus on customer experience.
• Cross-departmental collaboration in a fast-paced environment.
• Opportunity to influence product improvements through customer feedback.
• Work alongside engineering and MDR teams on customer issues and security incidents.