Background Reference Specialist

Location: Remote from the Philippines; flexible working hours supporting Australia and the UK.

Company

Supports recruitment operations through structured candidate background verification and reference-checking processes.

What you will do

• Conduct end-to-end background verifications and reference checks for shortlisted and offer-stage candidates within 24–72 hours.
• Validate direct managers and referees across Australia, New Zealand, and the UK using professional profiles, official documentation, and public records.
• Cross-check CVs, Workable profiles, social profiles, and reference feedback to identify timeline discrepancies, inconsistent claims, and integrity risks.
• Verify alternative evidence for BPO environments, short-tenure roles, NDAs, and unreachable contacts.
• Escalate exceptions, coordinate waiver documentation, and manage urgent checks for short lead-time placements.
• Maintain real-time status tracking on monday.com and coordinate follow-ups with candidates, recruiters, and referees through dedicated communication channels.

Requirements

• Exceptional written and verbal English communication skills for outreach to executives, managers, candidates, and referees.
• At least 2 years of experience in recruitment operations, HR compliance, background screening, or candidate vetting.
• Strong investigative thinking and attention to detail when identifying contradictions across CVs, social profiles, and verbal statements.
• Persistence and professionalism when following up with contacts across international time zones.
• Ability to manage high-volume pipelines using structured time-blocking and tools such as monday.com and Workable.
• Ability to support Australia and UK working hours.

Nice to have

• Experience working with Australian, New Zealand, or UK markets.
• Experience with BPO environments.

Culture & Benefits

• Work-from-home arrangement.
• Flexible working hours aligned with Australia and UK support requirements.
• Structured workflows for urgent, exception, standard-priority, and follow-up activities.
• Defined performance standards covering verification accuracy, turnaround time, status tracking, and escalation compliance.