Manager 2, Data Science (AI/ML)

Location: San Diego, California or Mountain View, California

Salary: $189,000–$256,000 base pay in San Diego, with potential cash bonus, equity rewards, and benefits.

Company

hirify.global is a global financial technology platform serving customers through products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Own measurement strategy across expert conversion, operational capabilities, training and upskilling, service quality, guidance adherence, and labor optimization.
• Advance causal inference and controlled experimentation to connect expert behavior and service guidance with conversion and customer-serving time.
• Build cross-signal causal decision engines, metric frameworks, data models, and learning-platform efficacy frameworks.
• Partner with VEP, Expert Network, Service Design, Operations, Service Delivery, Learning & Development, and Expert Engagement leaders on strategy and investment priorities.
• Lead and develop a team of analysts and data scientists while managing short- and long-term analytics projects end to end.
• Improve experimentation rigor, data quality, visualization, analytics workflows, and the data roadmap.

Requirements

• 7+ years of analytics and data science experience, including product analytics and customer or expert experience analytics.
• Proven experience leading analysts or data scientists.
• Hands-on experience with advanced statistical analysis, controlled experimentation, hierarchical mixed-effects A/B testing, and applied data science.
• Experience with causal inference methods such as propensity scores, difference-in-differences, and synthetic control.
• Proficiency with SQL and Python, plus experience applying AI, machine learning, and GenAI tools.
• Bachelor’s or Master’s degree in a quantitative field and strong communication skills with technical and non-technical colleagues.

Culture & Benefits

• Competitive compensation with a pay-for-performance approach.
• Potential cash bonus, equity rewards, and benefits under applicable company plans.
• Opportunity to shape a transformational customer success and expert service platform.
• Cross-functional environment focused on rigorous analytics, learning, innovation, and challenging the status quo.