Customer Engineer I Senior

Location: Shanghai, China

Company

hirify.global develops materials science and engineering solutions and equipment used in semiconductor chip and advanced display manufacturing.

What you will do

• Install, maintain, and upgrade customer equipment in collaboration with senior field service engineers.
• Use digital analytics and basic diagnostic techniques to troubleshoot equipment issues.
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate directly with customers and communicate technical information clearly.
• Work in clean-room environments while following safety and environmental requirements.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• Basic mechanical aptitude and experience diagnosing and resolving basic technical challenges.
• Ability to learn and interpret electrical and mechanical schematics.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport if travel is required.

Nice to have

• 1–2 years of customer or field service support experience.
• Associate degree in electronics or engineering technologies.
• Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters.

Culture & Benefits

• Supportive environment focused on learning, professional development, and career growth.
• Employee health and wellbeing programs and support.
• Full-time employment.
• On-site work requiring extensive walking, standing, climbing, lifting up to 35 lbs., and work in tight or elevated spaces.
• Use of personal protective equipment, including coveralls, safety glasses, gloves, respirators, and face shields.