Customer Support Engineer

Location: Hefei, China. More than 50% of the role is performed inside a clean room, with flexibility for overtime and travel.

Company

hirify.global provides customer-facing support for semiconductor equipment, including installation, maintenance, troubleshooting, and user training.

What you will do

• Install, unload, inspect, assemble, align, and test equipment at customer locations.
• Evaluate equipment problems, diagnose malfunctions, perform repairs, and recommend design or material changes when appropriate.
• Maintain and optimize equipment to improve functionality and prevent failures.
• Train customers in equipment operation and routine maintenance, and advise users on correcting malfunctions.
• Prepare work orders, field service reports, system problem reports, monthly reports, and independent technical documentation.
• Collaborate with customers, field support, and colleagues, while assisting less experienced personnel when needed.

Requirements

• BS degree in an engineering field or equivalent experience.
• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, and relevant software.
• Knowledge of safety procedures.
• English sufficient for oral and written communication.
• Ability to analyze problems using offline analysis techniques and tools.
• Ability to work in a clean-room environment, accept overtime, and travel as required.

Culture & Benefits

• Collaboration with customers, field support, and colleagues.
• Opportunities to learn from colleagues and support less experienced personnel.
• Inclusive and diverse workplace environment.
• Work arrangements may be adjusted according to business needs.