Senior Customer Success Consultant (PropTech)

Location: Melbourne-based hybrid role in Richmond, Melbourne VIC, Australia

Company

hirify.global develops property technology and subscription services that help people experience property through searching, financing, and related services.

What you will do

• Manage and nurture relationships with a portfolio of high-value strategic accounts.
• Develop and execute customer success plans tailored to account goals and needs.
• Drive product adoption, customer engagement, retention, advocacy, and account growth.
• Represent the customer internally and provide actionable feedback to Product, Marketing, Sales, and Support.
• Analyse customer data to identify trends, risks, opportunities, and improvement strategies.
• Mentor and coach Customer Success Consultants and support a high-performance learning culture.

Requirements

• Experience in Customer Success, Account Management, or a related role in a fast-paced technology or media environment.
• Demonstrated success managing high-value accounts and improving adoption, retention, and expansion metrics.
• Strong commercial acumen and experience executing strategic plans with measurable business outcomes.
• Excellent stakeholder management, negotiation, and senior decision-maker influencing skills.
• Analytical mindset with the ability to use data to inform strategy and action.
• Strong understanding of digital media, digital marketing, and property advertising trends and practices.

Culture & Benefits

• Hybrid and flexible approach to working.
• Flexible leave options, including birthday leave and the ability to purchase additional leave.
• Flexible parental leave for primary and secondary carers.
• Volunteering leave, community grants, matched payroll giving, and charitable community initiatives through the Because We Care program.
• Hackdays for developing and bringing new ideas to life.
• Focus on employee physical, mental, emotional, and financial wellbeing, learning, and growth.