03P - Customer Service

Location: Onsite in Hortolândia, São Paulo, Brazil, with onsite support in São José da Barra, Minas Gerais, Brazil

Company

hirify.global operates and modernizes mission-critical technology systems for leading businesses, combining technology services with AI-powered insights.

What you will do

• Help customers resolve technical and service-related problems through chat, email, and Microsoft Teams.
• Provide customer-focused, concierge-level support while managing multiple interactions.
• Work with back-office teams to handle escalations and coordinate solutions.
• Learn Microsoft 365, Excel, and a range of technology platforms during production work.
• Build experience alongside senior colleagues and mentors while exploring potential career paths.

Requirements

• Knowledge of Windows, Mac, or Linux operating systems.
• Help desk and customer support knowledge.
• Troubleshooting and problem-solving skills.
• Active listening skills and flexibility to adapt to customer needs.
• Availability for onsite work in the stated Brazilian locations.

Nice to have

• Experience with Windows, Mac, or Linux operating systems.
• Previous help desk, troubleshooting, or customer support experience.

Culture & Benefits

• Supportive and inclusive environment focused on belonging, empathy, and shared success.
• Structured opportunities for personal and professional development.
• Access to certifications and learning opportunities from Microsoft, Google, and Amazon.
• Mentoring, coaching, personalized development goals, and continuous feedback.
• Be Well programs supporting financial, mental, physical, and social health.