Solutions Support Engineer (Brazil)

Location: Remote in Brazil; working hours are 10am to 7pm BRT. The role requires the legal right to work in Brazil and does not offer visa sponsorship.

Company

Wiz provides a cloud and AI security platform that connects code, cloud, and runtime to help organizations detect, prevent, and respond to threats.

What you will do

• Provide technical customer support for the Wiz product.
• Own, troubleshoot, and resolve customer technical issues through cross-team collaboration and transparent communication.
• Identify cases requiring technical or strategic escalation.
• Create, maintain, and coordinate incident management requests with product and engineering teams.
• Design and implement automation and scalable solutions for the support organization.
• Participate in an on-call rotation covering after-hours, holidays, and weekends.

Requirements

• Native Brazilian Portuguese speaker with excellent spoken and written English.
• 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
• 2+ years of cloud technology experience with Azure, AWS, or GCP.
• 1+ year of experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
• Experience reading or debugging Java, Python, Shell, JavaScript, or JSON code.
• Proficiency with command-line tools and Linux environments.

Nice to have

• Experience with DevOps technologies.
• Familiarity with REST APIs or GraphQL.
• Knowledge of HTTP, HTML, DNS, networking fundamentals, and relational databases.

Culture & Benefits

• Work with a global team focused on securing customer infrastructure.
• Participate in a support function serving large enterprise customers.
• Contribute to a rapidly growing cybersecurity company powered by Google.