Service Desk Analyst (Supply Chain)

Location: Remote in Brazil; Blumenau, Santa Catarina, Brazil

Company

hirify.global develops supply chain software solutions that help organizations streamline operations, reduce costs, and improve efficiency.

What you will do

• Provide Tier 1 functional and technical support through phone and ticketing systems.
• Gather information, troubleshoot software-related issues, and document cases accurately.
• Assess, triage, route, and escalate support cases according to severity and defined procedures.
• Meet first-response, resolution, customer satisfaction, and call-answering targets.
• Collaborate with internal teams, external partners, and third-party vendors.
• Create and maintain documentation that expands Tier 1 support capabilities.

Requirements

• 0–1 year of technical customer support experience.
• Strong customer service, multitasking, analytical, troubleshooting, and problem-solving skills.
• Ability to prioritize tasks, self-manage, and learn relevant processes and applications quickly.
• Excellent listening, oral, written, and interpersonal communication skills.
• Fluency in English.
• Strong teamwork, integrity, empathy, and a positive attitude.

Nice to have

• Experience with supply chain software, including warehouse management or order and inventory management solutions.
• Experience with SQL or Oracle queries and stored procedures.
• Experience with operating systems, RF hardware, BarTender labeling, Honeywell voice software, or ServiceNow.

Culture & Benefits

• Customer service and innovation-focused environment.
• Inclusive workplace committed to equal opportunity and accessibility.
• Tools and opportunities to support professional growth and innovation.
• Full-time employment.