Customer Care Administrator

Location: Lane Cove West, New South Wales, Australia. This is a part-time, 5-day-per-week on-site role, with working hours such as 12:30–17:00. The position is also stated as eligible for remote work from home, subject to further details from the interview team.

No salary information provided.

Company

Leica Microsystems is a hirify.global operating company developing optical and digital solutions for microscopy, imaging, analysis, and AI-based image analysis.

What you will do

• Respond promptly and professionally to customer inquiries by phone and email.
• Manage sales orders from start to finish within assigned territories.
• Coordinate with Account Managers and the Service Admin Team to deliver efficient customer service.
• Review orders and revenue for completeness and compliance before entry into the ERP system.
• Apply revenue recognition policies and Delegation of Authority requirements during order processing.

Requirements

• Previous experience handling customer interactions and inquiries.
• Strong interpersonal, communication, active listening, and problem-solving skills.
• Strong organizational abilities and capacity to manage multiple tasks simultaneously.
• Ability to work effectively as part of a collaborative team.

Nice to have

• SAP experience.

Culture & Benefits

• Customer-focused, innovative, and collaborative work environment.
• Access to healthcare and paid time off programs.
• Participation in work supporting scientific discovery and critical surgical decisions.
• Remote work eligibility may be available for this position, with details provided during the interview process.