Customer Service Representative (Medical Devices)

Location: hirify.global Office Victoria Cross, North Sydney, New South Wales, Australia; hybrid schedule with 2 days working from home

Company

hirify.global develops vital organ therapy products, digital solutions, and advanced services, with a long-standing focus on kidney care and dialysis.

What you will do

• Assist clinics and patients with product availability, pricing, order, and complaint inquiries.
• Process orders accurately and efficiently so customers receive the requested goods.
• Coordinate with distribution and logistics partners to ensure timely delivery in full.
• Communicate clearly with healthcare customers regarding orders and queries.
• Work with Sales and Marketing to prepare accurate customer quotes.
• Organize product returns and process credits to keep customer accounts up to date.

Requirements

• Customer service experience and the ability to connect with diverse customers.
• Experience in a similar fast-paced role involving supply chain; medical industry experience is preferred.
• Strong verbal and written communication skills with high attention to detail.
• High accuracy, numeracy, resilience, empathy, and learning agility.
• Strong computer skills and experience with a large ERP system, ideally JDE and Salesforce.

Nice to have

• Experience with process improvement or a growth mindset.

Culture & Benefits

• 12-month fixed-term contract.
• Monday to Friday working hours from 8:00 to 17:00.
• Two days working from home each week.
• Base salary plus superannuation and a completion bonus.
• No travel is required.