Technical Account Manager (AI)

Location: United States

Base compensation: $110,000–$125,000 annually, plus significant equity opportunities.

Company

hirify.global builds an AI-powered communication roleplay simulator for experiential learning, helping organizations improve sales pitches, manager feedback, media interviews, and other communication skills.

What you will do

• Own technical escalations for enterprise customers from triage through resolution, including product bug investigation and engineering handoffs.
• Respond to technical inquiries, manage SLA commitments, communicate issue status, and monitor integrations and usage anomalies.
• Build technical relationships with administrators, IT leads, and other enterprise stakeholders.
• Lead technical onboarding covering SSO configuration, LMS and CRM integrations, administrator setup, and custom roleplay scenario deployment.
• Conduct technical health reviews and partner with Customer Success, Professional Services, and Solution Engineering on renewals, expansion, and integrations.
• Document solutions, workarounds, integration guides, and customer feedback for product and engineering teams.

Requirements

• 2–4 years of experience in technical account management, technical customer success, or senior technical support at a SaaS company.
• Experience working directly with enterprise SaaS customers and managing a small, high-touch portfolio of strategic accounts.
• Technical knowledge of SSO/SAML, REST APIs, webhooks, console logs, HAR files, and network traces.
• Ability to explain complex technical issues to executives and write precise bug reports for engineers.
• Strong written communication, organization, proactive issue tracking, and occasional after-hours coverage for critical incidents.
• Experience with HubSpot, Jira, Salesforce, or similar support and CRM platforms, plus genuine interest in AI and communication technology.

Nice to have

• Experience with LMS platforms such as Docebo or Seismic Learning.
• Familiarity with sales enablement or learning and development software.
• Experience supporting a platform with a complex integration surface.
• Experience working within multi-stakeholder enterprise account teams.

Culture & Benefits

• Supportive culture centered on humility, bias for action, and winning together.
• Opportunity to help shape a growing support function within a high-growth organization.
• Collaboration with experienced teammates and company leadership.
• Competitive compensation with significant equity opportunities at a venture-backed company.