CSR (Customer Service)

Location: Penang, Malaysia

Company

BizLink Technology (S.E.A.) Sdn. Bhd. operates as part of hirify.global.

What you will do

• Respond to customer inquiries through phone, email, and other communication channels.
• Provide product information, support order processing, and resolve customer issues.
• Communicate accurate information while addressing customer needs and concerns.
• Collaborate with cross-functional teams to maintain seamless customer experiences.
• Maintain detailed records of customer interactions and follow-up actions.
• Identify opportunities to improve customer satisfaction and operational efficiency.

Requirements

• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Comfort using customer relationship management (CRM) software.
• Experience in customer service or a client-facing role, preferably in administration and office support.
• Ability to multitask and work effectively in a fast-paced environment.

Culture & Benefits

• Full-time position with a collaborative working environment.
• Focus on providing exceptional customer service.
• Opportunity to contribute to customer experience and operational improvements.