Technical Program Manager, Public Sector (Boston, MA)

Location: Greater Boston area, Massachusetts; work at a cleared facility at least three days per week. Requires at least 25% travel, with occasional surge periods of up to 50%.

Base salary: $138,400–$249,000 USD annually, plus potential equity and benefits.

Company

Scale AI develops reliable AI systems, high-quality data, and full-stack technologies for enterprise and government applications, including national security use cases.

What you will do

• Lead and coordinate delivery of agentic workflows and AI systems for public sector and national security customers.
• Own or support customer account plans, triage technical issues, and manage long-term customer health.
• Use data, analytics, and technical expertise to align engineering, operations, product, and public sector teams.
• Transition AI/ML technologies into operational products and solutions despite ambiguous requirements.
• Build solutions for government use cases in computer vision and generative AI.
• Identify repeatable approaches to customer success and address engineering problems with product development teams.

Requirements

• Active TS/SCI clearance required.
• At least 3 years of experience in stakeholder management or customer-facing roles.
• Technical background in computer science, statistics, engineering, or a related field.
• Deep understanding of generative AI and ML fundamentals, including RAG, evaluations, and agent orchestration.
• Structured, analytics-driven problem-solving skills and excellent verbal and written communication.
• Ability to work at a cleared facility in the greater Boston area at least three days per week and travel at least 25% of the time.

Nice to have

• Familiarity with aerospace manufacturing, CAD product lifecycle management, configuration management, engineering drawing standards, or digital twins.
• Experience with legacy aircraft sustainment or maintenance, repair, and overhaul programs.
• Experience at an API technology company or managing technical customers through an API.
• Proficiency in Python or another programming language.

Culture & Benefits

• Mission-driven work developing AI applications for important government and enterprise decisions.
• Comprehensive health, dental, and vision coverage.
• Retirement benefits, generous paid time off, and a learning and development stipend.
• Potential equity compensation and commuter benefits for eligible roles.
• Inclusive and equal opportunity workplace with reasonable accommodation support.