CEO Communications Director

Location: Remote in the United States; not eligible for hire in San Francisco, Oakland, San Jose, or surrounding areas. Approximately 20% travel is expected for in-person customer and team connections.

Salary: $171,120–$251,600 annual base pay, depending on location. The role may also include equity and a corporate bonus plan.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Develop executive messaging for quarterly earnings, corporate announcements, milestones, and strategic priorities.
• Build the CEO’s thought leadership program, including long-form narratives and bylines.
• Lead proactive media outreach, pitches, feature placements, and speaking opportunities.
• Manage and grow the CEO’s LinkedIn presence and digital communications.
• Collaborate with Product Marketing, Investor Relations, Legal, Brand, and Corporate Communications.

Requirements

• 10+ years of experience in executive communications, corporate communications, or public relations, ideally in high-growth or enterprise technology.
• Experience directly supporting and advising C-suite leaders in high-stakes environments.
• Exceptional writing, editing, storytelling, organizational, and executive judgment skills.
• Hands-on media relations experience placing complex stories in leading business and technology outlets.
• Ability to create strategic narratives, execute with precision, and manage competing priorities under tight deadlines.
• Strong collaboration and influencing skills in complex, matrixed global organizations.

Nice to have

• Interest in applying artificial intelligence to public relations and communications workflows.
• Knowledge of cloud communications, API technologies, data platforms, or financial and corporate communications.
• Experience managing executive social media, especially LinkedIn.
• Experience in both agency and in-house environments.

Culture & Benefits

• Remote-first work with occasional team gatherings, functional off-sites, or customer meetings.
• Healthcare, retirement savings, paid sick time, personal time off, and paid parental leave.
• Wellness leave and additional location-dependent benefits.
• Support for volunteering and community impact initiatives.

Hiring process

• Applications are intended to be accepted until October 31, 2026, subject to business needs.
• Twilio uses artificial intelligence to support hiring efficiency, while hiring decisions are made by employees.
• A formal interview process is required.