Member Service Representative (Full-Time) - Lexington Park

Location: On-site in Lexington Park, Maryland, United States; the role may require working at or permanently transferring to neighboring branches within a reasonable commuting distance.

Salary: $23.75–$27.55 per hour

Company

hirify.global provides credit union products and services, including deposit accounts, lending products, and credit and debit cards.

What you will do

• Advise members and prospective members on available products and services.
• Open and maintain deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Process deposits, withdrawals, loan payments, check cashing, and other routine transactions.
• Identify opportunities to cross-service products and strengthen member relationships through education.
• Handle cash and negotiable instruments securely while complying with financial regulations.

Requirements

• Build effective relationships through rapport, trust, diplomacy, and tact.
• Demonstrate research, analytical, problem-solving, judgment, and decision-making skills.
• Work effectively both independently and as part of a team.
• Remain composed in a high-production, changing environment and adapt to evolving technologies.
• Navigate multiple systems efficiently and communicate effectively with members and colleagues.
• Be available Monday through Saturday according to business needs.

Nice to have

• Working knowledge of deposit and loan products, services, and operational procedures.
• Customer service experience, preferably in banking or another financial institution.

Culture & Benefits

• Meaningful career experience in an energized, engaged, and committed environment.
• Competitive pay and benefits and perks.
• Employee referral program eligibility.

Hiring process

• Applicants receive a required online assessment by email.
• Completing the assessment is required for the application to be considered.