Trainer - Hub & Copay Program Operations

Location: Durham, North Carolina, United States. Candidates must reside in the United States and have authorization to work without sponsorship.

Salary: $50,000–$55,000 annually, plus potential incentives and benefits.

Company

hirify.global provides clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries.

What you will do

• Identify training needs, define goals, and design client-specific learning programs for Hub & Copay services.
• Manage training programs from planning and execution through governance, compliance, and quality monitoring.
• Prepare course materials, work instructions, and presentations for face-to-face and virtual training.
• Deliver training sessions and coordinate course evaluations.
• Recommend improvements to learning programs, processes, and training quality.
• Collaborate with HR functions, Learning and Development teams, training administrators, clients, and cross-functional teams.

Requirements

• Bachelor's degree in Business Administration, Human Resources, or a related field, or an equivalent combination of education, training, and experience.
• At least 1 year of relevant training experience and 2 years of patient support services experience.
• Knowledge of organizational development principles and methods.
• Effective verbal and written communication, coaching, performance management, problem-solving, and decision-making skills.
• Proficiency with Microsoft Office applications and CRM platforms, with the ability to manage multiple projects and work with internal and external stakeholders.
• Must reside in the United States and already have work authorization; visa sponsorship is not available.

Culture & Benefits

• Work with local, regional, global, and functional teams.
• Participate in cross-functional knowledge sharing and professional training networks.
• Potential incentive plans, bonuses, and health and welfare benefits may be available.