Account Manager, SME & Growth (Fintech)

Location: Berlin, Germany

Company

Airwallex provides an integrated payments and financial platform for global businesses, including business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Own a strategic DACH customer portfolio and drive gross profit, retention, and expansion.
• Build account plans and lead executive-level Quarterly Business Reviews at least quarterly.
• Lead consultative negotiations and multi-product opportunities across FX, Global Accounts, Cards and Issuing, Spend, and Payouts.
• Manage multi-entity and multi-country customers while translating technical requirements into practical solutions.
• Identify expansion opportunities, maintain accurate Salesforce forecasts, and coordinate internal teams through operational and compliance issues.
• Develop repeatable processes, playbooks, and operating standards for the DACH post-sales function.

Requirements

• 3+ years of experience in Account Management, Customer Success, or Sales, ideally with a technical product.
• Experience managing complex consultative sales cycles, multi-product accounts, and strategic account plans.
• Strong analytical skills and experience using CRM systems, with consistent Salesforce data hygiene.
• Ability to understand complex technical concepts and a foundational understanding of APIs.
• Comfort working in an ambiguous, fast-paced environment with high ownership.
• Excellent written and verbal communication skills in German and English.

Nice to have

• Experience in fintech, payments, SaaS, or another technical product.
• Experience managing multi-entity or multi-country customers and executive stakeholders.
• Experience leading bespoke commercial negotiations and driving retention or expansion.

Culture & Benefits

• Work with cross-functional partners across Sales, Product, Risk, FinOps, and Support.
• Operate with founder-like ownership, curiosity, collaboration, and a focus on practical impact.
• Help shape standards and scalable ways of working for strategic customer management in the DACH region.