Technical Support Engineer (Cloud)

Location: Buffalo, New York, United States; hybrid schedule with several remote days per week

Salary: USD $56,000–$89,600 per year

Company

hirify.global operates a global technology distribution and services platform connecting technology manufacturers, cloud providers, and business-to-business technology experts.

What you will do

• Provide phone and email support for customer billing and technical service requests.
• Diagnose complex issues across cloud solutions including Symantec, Acronis, Dropbox, and Microsoft O365.
• Identify root causes across software defects, configuration, content, and end-user issues, and document resolutions.
• Monitor systems, acknowledge alerts within five minutes during working hours, and respond to emergency events.
• Act as a first responder during outages and performance degradation, coordinating triage calls and recovery activities.
• Escalate issues to engineering, development, and vendor teams while improving service desk processes and operational efficiency.

Requirements

• Must be available for weekends, after-hours work, and flexible schedules supporting a 24x7 business.
• At least two years of technical support or similar experience; a high school diploma or equivalent is required.
• Strong knowledge of Microsoft O365 and experience troubleshooting SaaS or cloud solutions.
• Experience with web servers and databases including Apache, IIS, MySQL, MSSQL, and PostgreSQL.
• Knowledge of DNS, HTTP, HTTPS/SSL, FTP, JSON, REST, OAuth, and basic Linux environments.
• Fluent French and English with strong written and verbal communication skills.

Nice to have

• ITIL or Microsoft Azure certification.
• Experience with Azure, AWS, or GCP cloud platforms.
• Scripting with Bash, Python, PowerShell, or PHP, plus SQL knowledge.
• Exposure to Docker, Kubernetes, Jira, or Confluence.

Culture & Benefits

• Collaborative work with engineering, product, customer-facing, and vendor teams.
• U.S.-based employees receive healthcare benefits, paid time off, parental leave, and wellbeing benefits.
• Benefits include a 401(k) plan with company match, disability coverage, and basic life insurance.
• Some roles may qualify for merit increases, annual bonuses, sales incentives, or long-term incentives.
• Employment is subject to a drug test and post-offer background check.