Solution Architect, Customer Success & Lifecycle Platforms

Location: Remote, United States of America or Remote, San Jose, Costa Rica

Salary: $133,700–$173,800 starting base pay per year

Company

hirify.global develops purpose-driven technology and responsible AI for organizations creating social impact.

What you will do

• Own the architecture strategy for customer onboarding, success, adoption, renewal, and advocacy platforms.
• Design scalable solutions for customer intelligence, product adoption, customer health visibility, retention, and long-term growth.
• Lead architecture across CRM, product analytics, customer success, customer community, education, and revenue intelligence platforms.
• Define integration strategies using API-first design, event-driven architecture, real-time data flows, microservices, and cloud-native platforms.
• Personally produce reference architectures, architecture decision records, non-functional requirements, solution blueprints, and capability roadmaps.
• Establish architecture standards and governance across multiple Agile Release Trains while managing security, privacy, data governance, and compliance risks.

Requirements

• 12+ years of industry experience, including 8+ years in internal enterprise solution or enterprise architecture roles.
• At least 3 years in Agile or SAFe environments with cross-team delivery scope; SAFe Solution Architect certification is a strong differentiator.
• Experience designing enterprise-scale solutions across customer success, CRM, analytics, and customer lifecycle platforms.
• Expertise in API-first architecture, event-driven design, real-time data pipelines, microservices, and cloud-native platforms.
• Experience applying data, AI, machine learning, predictive analytics, customer intelligence, or Customer 360 capabilities.
• Strong communication, stakeholder management, and influencing skills, including the ability to drive alignment without direct authority.

Culture & Benefits

• Remote-flexible workforce.
• Medical, dental, and vision insurance.
• 401(k) program with employer match.
• Flexible paid time off and generous parental leave.
• Wellness programs, tuition reimbursement, pet insurance, and legal and identity protection.