Founding Customer Success (AI)

Location: Fully on-site in Munich, Bavaria, Germany; occasional travel to customer sites is expected.

Company

hirify.global is a Y Combinator-backed B2B SaaS startup building AI-powered sales automation for distributors and manufacturers.

What you will do

• Own the end-to-end customer journey, including sales support, onboarding, adoption, retention, and expansion.
• Act as the primary customer contact and build trusted, long-term relationships with stakeholders, including C-level leaders.
• Lead implementation, workshops, and training to accelerate product adoption and time-to-value.
• Translate customer feedback into actionable insights and product roadmap priorities in collaboration with product and engineering.
• Help customers achieve measurable efficiency gains and savings, including support during key negotiations.
• Manage accounts to drive retention, upsell, and strategic partnerships.

Requirements

• At least one year of experience in customer success, account management, or client-facing roles in SaaS, B2B, or consulting.
• Experience owning onboarding, training, adoption, retention, and expansion with real customers.
• Strong communication and analytical skills, with the ability to explain complex issues and translate them into solutions.
• Proactive, empathetic, and motivated to build processes from scratch in a fast-moving startup environment.
• Native German and fluent English are required for daily customer-facing communication.
• Willingness to work five days per week on-site in Munich and travel occasionally to customers. Visa sponsorship is not available.

Nice to have

• Experience in construction, supply chain, or the trades.

Culture & Benefits

• Founding role with direct influence on customer success processes and product direction.
• Close collaboration with product, sales, and engineering.
• Direct impact on customer retention, growth, efficiency gains, and savings.
• On-site work environment in Munich with occasional customer-site travel.