Fraud Detection Analyst (Fintech)

Location: Hybrid schedule with weekly onsite reporting at Bridgeport Center in Bridgeport, Connecticut, or Commerce Drive in Amherst, New York. Monday–Friday, 10:00 AM–6:30 PM.

Salary: $25.07–$41.79 hourly in USD.

Company

M&T Bank is a financial institution focused on banking services, fraud prevention, risk management, and customer protection.

What you will do

• Review transaction data and reports from real-time fraud detection systems to identify potentially fraudulent activity.
• Research suspicious transactions across internal and external systems, place account holds, document actions, and track cases through resolution.
• Contact customers, merchants, financial institutions, Visa personnel, and law enforcement to verify transactions and resolve fraud-related issues.
• Serve as the primary fraud contact for assigned cases and provide authorizations or responses during fraud events.
• Monitor fraud trends, threats, and scams, and recommend detection-parameter changes to improve results and reduce customer impact.
• Follow applicable laws, regulations, risk standards, internal controls, and escalation procedures.

Requirements

• Associate’s degree and at least one year of relevant experience, or three years of higher education and related experience including at least one year of relevant experience.
• Proficiency with personal computers, word-processing software, databases, and spreadsheets.
• Ability to navigate multiple mainframe systems and maintain accurate account and case records.
• Ability to make decisions quickly and accurately while managing multiple tasks.
• Strong communication skills for interacting with customers, merchants, financial institutions, law enforcement, and bank personnel.
• Ability to report onsite weekly from Bridgeport, Connecticut, or Amherst, New York.

Nice to have

• Experience or coursework in financial crime or law enforcement.
• Customer service experience.
• Experience working in a team environment.
• Proven analytical skills.

Culture & Benefits

• Hybrid work arrangement with weekly onsite attendance.
• Work aligned with fraud prevention, customer protection, regulatory compliance, and the bank’s risk standards.
• No supervisory responsibilities.
• Market-informed hourly compensation based on knowledge, skills, and experience.