Principal Presales Product Specialist (Trust, Identity & Compliance)

Location: Remote, US. Approximately 25% travel is expected for in-person customer and team meetings.

Salary: $138,872–$192,880 annually, depending on location, skills, and experience. The role may also include equity and commissions.

Company

Twilio provides communications solutions that enable businesses and developers to create personalized customer experiences.

What you will do

• Architect and validate complex, end-to-end, multi-product solutions across customer teams, regions, and lines of business.
• Lead technical discovery, solution mapping, workshops, demonstrations, and proofs of concept to reduce architectural risk.
• Develop executive- and architect-ready presentations covering tradeoffs, implementation paths, and long-term platform vision.
• Partner with Solutions Engineers, Account Executives, Enterprise Strategists, Value Engineers, Product, and R&D teams.
• Document customer patterns, technical shifts, and competitive signals to influence product strategy and roadmap decisions.
• Act as a technical thought leader on trust, identity, security, fraud, and compliance.

Requirements

• 7+ years of progressive presales experience, including solutions engineering, sales engineering, specialist overlay, and complex solution architecture.
• 4+ years of experience in at least one trust-related domain, such as identity verification, authentication, security, fraud and abuse, or compliance.
• Experience leading and winning complex, multi-stakeholder solution cycles from discovery through architecture, validation, and proposal support.
• Strong executive communication skills and the ability to influence C-level and senior technical audiences.
• Experience building cross-functional partnerships and communicating customer requirements to influence product strategy and roadmaps.
• Must be based in the US.

Nice to have

• Experience serving as a regional technical authority through standard-setting, coaching, and reusable asset creation.
• Experience building repeatable architectures and solution plays across teams.
• Familiarity with encryption, key management, audit logging, incident response, A2P/10DLC, and data residency architectures.
• Experience combining messaging, voice, contact center, and data capabilities within a platform or API company.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Healthcare insurance, retirement savings through a 401(k) program, paid sick time, personal time off, and paid parental leave.
• Wellness leave, volunteering, donation support, and other benefits that vary by location.
• Use of AI to support the hiring process while keeping hiring decisions with Twilio employees.

Hiring process

• Applications are intended to be accepted until November 11, 2026, subject to change based on business needs.
• Twilio conducts a formal interview process and does not make offers without interviews.