Project Manager, Infrastructure & Support (AI)

Location: Atlanta, GA, United States

Company

hirify.global develops enterprise-level and customer-facing software solutions and support services for energy cooperatives and communication organizations across North America.

What you will do

• Lead multiple cross-functional projects from planning and requirements gathering through implementation and transition to operational teams.
• Define project objectives, scope, requirements, deliverables, timelines, resources, and success criteria with stakeholders.
• Maintain project plans, schedules, milestones, dependencies, documentation, dashboards, and status reports.
• Coordinate Product Support, Product, Development, Operations, vendors, business stakeholders, and leadership.
• Monitor risks, issues, dependencies, scope changes, resource constraints, and potential delays; escalate significant matters when needed.
• Improve project management processes and use generative AI tools to enhance productivity, creativity, and problem-solving.

Requirements

• 6+ years of project management experience leading complex, cross-functional projects through completion.
• Experience managing multiple concurrent projects in a software, technical support, or product support environment.
• Understanding of support operations, including case workflows, escalations, service delivery, and customer communication.
• Strong organizational, stakeholder-management, meeting-facilitation, risk-management, and executive-communication skills.
• Proficiency with project management and collaboration tools.
• Bachelor’s degree or equivalent experience required.

Culture & Benefits

• Work with Product Support, technical, business, vendor, and leadership stakeholders.
• Contribute to technology solutions serving more than 1,200 energy cooperatives and communication organizations.
• Focus on member service, quality-driven delivery, and customer support.
• Perform computer-based work requiring communication, movement, and operation of office equipment.