Customer Success Support Associate I

Location: Lindon, Utah, United States; office-based Monday through Thursday with remote work available on Fridays

Salary: $18.00–$20.00 per hour, depending on geographic market, skills, and experience

Company

A high-growth fintech company developing accessible retirement savings solutions for small and medium-sized businesses and their employees.

What you will do

• Manage inbound customer inquiries through phone, live chat, and email.
• Identify the root cause of customer needs and resolve inquiries at the first point of contact whenever possible.
• Document case context, actions taken, and next steps accurately.
• Coordinate with internal and external partners to resolve customer issues.
• Manage customer follow-ups and support other organizational teams as needed.
• Meet performance standards and follow the workforce management schedule.

Requirements

• At least one year of experience in customer support, account management, call center work, or equivalent college experience.
• Strong customer-service orientation and empathy.
• Clear, confident, and professional communication by phone, live chat, and email.
• Strong organization, attention to detail, and ability to manage multiple deadlines and stakeholders.
• Ability to remain composed and productive in high-stress and elevated-noise open-office environments.
• Ability to work in the Lindon office Monday through Thursday and remotely on Fridays.

Culture & Benefits

• Standard Monday–Friday schedule with no weekends or evenings; full-time, 40 hours per week.
• Defined customer success career ladder with opportunities for internal growth.
• Employer 401(k) match up to 4% of compensation with immediate vesting and no plan fees.
• Health, dental, vision, parental leave, mental health, fertility, and financial wellness benefits.
• Monthly work-from-home and quarterly lifestyle stipends.
• Team-building events, virtual social activities, and team offsites.