Senior DevOps Support Engineer (CI/CD)

Location: Remote, must be located in the United Kingdom, Ireland, or Poland. The role requires working five days per week from 9:00 AM to 5:00 PM local time, including Saturday and Sunday; the other three days follow an agreed flexible schedule.

Company

A CI platform supports leading engineering teams in running builds, tests, and deployments across their own infrastructure and hosted environments.

What you will do

• Independently troubleshoot and resolve complex CI/CD, software, and infrastructure issues for enterprise customers.
• Provide technical support through Slack, Zoom, email, Plain, and the community forum.
• Lead customer retrospectives and planning sessions to improve their platform experience.
• Design and implement proactive solutions, scalable support tools, workflow improvements, and documentation.
• Contribute to and maintain open-source tools, including Bash plugins and Golang-based utilities.
• Represent customer feedback in product and engineering improvements, share technical learnings, and mentor peers.

Requirements

• Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang.
• Solid DevOps and cloud experience with CI/CD tools, Linux, AWS, GCP, Azure, Terraform, and Kubernetes.
• Ability to independently solve complex technical problems and guide customers toward solutions.
• Clear communication skills for explaining technical details to customers and distributed internal teams.
• Customer-centric, autonomous, proactive, and comfortable improving support operations.
• Must be located in the United Kingdom, Ireland, or Poland and work the specified local schedule, including weekends.

Culture & Benefits

• 20 days of paid annual leave plus 10 days of sick and carer's leave.
• Ongoing remote-work allowance for connectivity, equipment, and wellness needs.
• Retirement and health coverage based on the employee's region.
• Paid parental leave, confidential employee assistance, and mental health support.
• Learning and development support through time and budget for conferences, courses, and coaching.
• Flexibility to work from anywhere in the world for up to six weeks per year.

Hiring process

• Reasonable accommodations are available throughout the recruitment and interview process.