SOC Support Specialist (Cybersecurity) - Eastern Time Zone

Location: Remote within the United States, with required residence in the Eastern Time Zone

Salary: $50,000–$65,000 base per year, plus bonus and equity; additional on-call/call-in pay may apply.

Company

hirify.global provides managed cybersecurity products and human-led threat hunting to protect small and midsize businesses from hidden threats.

What you will do

• Triage and manage requests, incident work, follow-ups, research, and investigations in the global SOC Support queue.
• Support partners through email, chat, and outbound phone calls for incident reports, escalations, SIEM questions, product behavior, and security concerns.
• Translate SOC findings, incident reports, log data, detections, and product behavior into practical remediation guidance.
• Lead or support partner calls for high-severity incidents, documenting timelines, decisions, owners, priorities, and next steps.
• Investigate partner questions, escalate issues to the appropriate internal teams, and follow through until resolution or a clear handoff.
• Maintain accurate tickets, investigation notes, partner updates, handoffs, knowledge-base content, macros, and escalation documentation.

Requirements

• Must be located in the United States Eastern Time Zone.
• Foundational understanding of cybersecurity, including endpoint security, identity compromise, phishing, incident response, and security monitoring.
• Strong written and verbal communication skills, including the ability to explain technical information to partners with different levels of security experience.
• Ability to remain calm, organized, empathetic, and solution-focused during active incidents and high-friction situations.
• Sound judgment about urgency, priorities, ownership, escalation, and when to seek guidance.
• Availability for scheduled live coverage and occasional weekend or on-call/call-in coverage.

Nice to have

• MSP, help desk, technical support, or customer support experience serving multiple customers.
• Microsoft 365 or Entra experience involving identity, mailbox behavior, inbox rules, and phishing.
• Basic SIEM, log-analysis, networking, incident communication, or technical investigation documentation experience.

Culture & Benefits

• 100% remote work environment.
• Paid vacation, sick time, holidays, and 12 weeks of paid parental leave.
• Medical, dental, vision, life, and disability insurance plans.
• 401(k) with a 5% contribution regardless of employee contribution.
• Stock options for full-time employees, a $500 home-office reimbursement, and a $75 monthly digital reimbursement.
• Annual education and professional development assistance plus access to BetterUp coaching.