Client Support Specialist (Payments)

Location: Brisbane, Queensland, Australia

Salary: Part-time, approximately 22.5 hours per week, paid pro rata from an annual full-time salary of AUD $75,000, plus superannuation.

Company

hirify.global provides payment technology and software solutions for merchants, financial institutions, and cardholders worldwide.

What you will do

• Act as the first point of contact for client enquiries, complaints, and requests through phone, email, and chat.
• Investigate, resolve, and document merchant and partner issues using CRM and case management systems.
• Build relationships with clients and internal stakeholders while providing expert support on payment products and services.
• Manage refunds, direct debit setups and amendments, and maintain accurate client data.
• Collaborate with internal teams to deliver effective and compliant customer outcomes.
• Contribute to continuous improvement through client feedback, documentation updates, service insights, compliance support, and training solutions.

Requirements

• Experience in a similar client support or customer service role.
• Strong problem-solving, communication, interpersonal, multitasking, and attention-to-detail skills.
• Ability to learn and navigate new systems and technologies quickly.
• Ability to work under pressure in a collaborative team environment.
• Understanding of and appreciation for compliance and regulated environments.

Culture & Benefits

• Part-time schedule of approximately 22.5 hours per week.
• Inclusive, collaborative, and globally connected working environment.
• Opportunities to learn from experienced payments industry professionals.
• Superannuation included in the compensation package.