7 часов назад
Customer Experience Associate
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Experience Associate (Client Support/Supply Chain): Delivering timely, accurate, and professional client support across Salesforce, email, Slack, and other communication channels with an accent on case management, SLA adherence, and process execution. Focus on triaging inquiries, documenting and resolving standard issues, escalating complex cases, and developing toward independent management of more complex client scenarios.
Location: CVG1 - Hebron, KY - 1200 Worldwide Blvd, United States
Company
combines commerce-enablement software with fulfillment, warehousing, transportation, and shipping services to help brands deliver reliable consumer experiences at scale.
What you will do
- Respond to client inquiries through Salesforce, email, Slack, and other channels within established service-level expectations.
- Acknowledge, triage, and manage assigned cases from intake through resolution.
- Document, categorize, and update cases accurately in Salesforce while following established SOPs.
- Resolve standard client issues and escalate complex or unclear cases to senior team members.
- Collaborate with internal teams and provide consistent updates throughout the resolution process.
- Build the skills needed to handle increasingly complex cases with less oversight.
Requirements
- Two years of experience in customer support, client experience, or a related field.
- Ability to work in a fast-paced, client-facing environment.
- Comfort working across multiple tools and systems.
- Strong attention to detail and professional written communication.
- Ability to follow workflows, SOPs, and case-management processes consistently.
Nice to have
- Experience in a supply chain environment.
- Familiarity with CRM or ticketing systems.
Culture & Benefits
- Accountable and professional team environment.
- Ongoing feedback and development of problem-solving skills.
- Collaboration with internal teams to support client resolution.
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