Tasker Operations Manager (Russian & English)

Location: New York City, United States; hybrid schedule with two days per week in the New York office. Travel of up to 10% may be required for metro-specific and team events.

Salary: $72,000–$97,000 base pay annually, excluding bonus and benefits.

Company

hirify.global is a marketplace platform connecting customers with local Taskers for home services such as furniture assembly, handyman work, moving help, and errands.

What you will do

• Drive invoices and revenue by improving Tasker supply health, booking conversion, quality, activation, billing, retention, and churn.
• Monitor metropolitan-area performance, analyze supply data, and adapt programs and tactics to local market dynamics.
• Coach Taskers in group and individual settings and expand participation in lifecycle programs.
• Design and lead experiments that improve supply alignment and Tasker success.
• Act as a product expert, explain features to Taskers, and validate and submit bug reports.
• Lead community activities such as office hours, profile workshops, and Tasker socials while partnering with Product, Support, Partnerships, Marketing, Legal, and Commercial Operations.

Requirements

• Must be based in New York City or within an easily commutable distance.
• 4+ years of experience in marketplace operations, customer success, community management, or comparable roles.
• Bachelor’s degree or equivalent practical experience.
• Full professional fluency in English and Russian.
• Strong data fluency, communication, negotiation, facilitation, organization, and prioritization skills.
• Proficiency with business intelligence tools, Google Workspace, and customer success tools.

Nice to have

• Experience managing community programs across multiple metropolitan areas or countries.
• SQL and Sigma proficiency.
• Marketplace or gig-economy experience.

Culture & Benefits

• Hybrid work model with regular in-person collaboration.
• Employer-paid health insurance and a 401(k) match with immediate vesting for US-based employees.
• Flexible time off and two company-wide closure weeks.
• Product, wellness, productivity, and education stipends, plus IKEA discounts and reproductive health support.
• Collaborative, inclusive, fast-paced, and data-driven work environment.