Account Director (AI)

Location: Fully remote, UK. Work from anywhere is available for up to four weeks per year.

Company

hirify.global provides an AI-powered platform that connects people, knowledge, skills, and workplace communication, serving more than 3 million users across 60+ countries.

What you will do

• Build, maintain, and expand trusted relationships with key customer stakeholders across multiple industries.
• Develop account strategies that support customer objectives, upsell and cross-sell opportunities, renewals, and recurring revenue growth.
• Own subscription renewal processes, strengthen value propositions, and proactively mitigate renewal risks.
• Lead de-escalation and return-to-health plans by coordinating actions across Product, Sales, Marketing, Professional Services, Customer Success, and Support.
• Track account health, adoption, engagement, satisfaction, retention, and revenue metrics with Customer Success.
• Use product knowledge, market trends, competitive intelligence, and data insights to improve customer outcomes and account management processes.

Requirements

• Proven experience as an Account Executive or in another quota-carrying, closing sales role.
• At least 5 years of experience selling or working with LMS or learning technology.
• Demonstrated success balancing revenue and retention targets, customer satisfaction, and risk management.
• Strong negotiation, consultative selling, pipeline management, forecasting, and closing skills.
• Confident communication with internal and external stakeholders, including the ability to drive accountability across cross-functional groups.
• Organised, adaptable, self-motivated, and comfortable working with ambiguity and changing priorities.

Culture & Benefits

• Fully remote-friendly working model with flexible hours within core hours of 10:00–16:00.
• Reduced workday every Friday from 10:00–15:00 with no internal meetings.
• Unlimited holiday, birthday and Christmas leave, and a festive shutdown between Christmas and New Year.
• Health Shield cash-back plan, Employee Assistance Program, financial support through Maji, and a pension scheme.
• Death in Service cover of four times annual salary, Green Car Scheme, Cycle to Work Scheme, and employee discounts.
• Inclusive workplace with support and reasonable accommodations available throughout the hiring process.

Hiring process

• Initial screening call with the People Team.
• First-stage interview with a member of the hiring team, followed where applicable by a practical assignment or case study.
• Final interview with the Hiring Manager or a senior team member.