Director, Digital Workplace Services (Microsoft 365)

Location: Fort Lauderdale, Florida, United States

Company

hirify.global is recruiting for a client seeking a senior leader for digital workplace, end-user computing, and service desk operations.

What you will do

• Lead Digital Workplace, EUC, service desk, end-user device, and enterprise support operations.
• Develop and execute multi-year strategies for endpoint management, workplace technology, collaboration, and user support.
• Oversee device lifecycle management, provisioning, standardization, maintenance, and decommissioning.
• Drive adoption of Microsoft 365, cloud productivity tools, virtual desktops, unified communications, automation, and AI.
• Improve service desk performance through ITIL, KPIs, self-service, automation, and continuous improvement.
• Partner with cybersecurity and business stakeholders while managing vendors, contracts, procurement, budgets, SLAs, governance, and workplace technology teams.

Requirements

• Bachelor's or Master's degree in information technology, computer science, business administration, or a related field.
• 10+ years of IT operations experience, including at least 5 years in end-user computing, service desk, or digital workplace leadership.
• Experience delivering large-scale workplace transformation projects.
• Strong knowledge of ITIL, device management platforms, cybersecurity principles, and cloud-based productivity solutions.
• Financial acumen, vendor management expertise, and strong communication, leadership, and stakeholder engagement skills.
• Ability to work in dynamic, complex, and global environments.

Nice to have

• Managed services, consulting, and solutioning experience.

Culture & Benefits

• Contract/temp-to-hire arrangement with a six-month contract period.
• High-visibility leadership role focused on modernizing the digital workplace and improving employee productivity, collaboration, security, and user experience.