Branch Customer Service Rep - Jacksonville, FL

Location: In-office at 4320 Deerwood Lake Pkwy Ste 109, Jacksonville, FL 32216

Salary: $19.00–$21.50 per hour, based on experience, plus incentives and annual bonus potential.

Company

hirify.global provides membership, travel, insurance, financial services, and roadside assistance to members across the United States.

What you will do

• Greet and support members while promoting and selling AAA memberships, travel products, select banking products, and other offerings.
• Generate leads, communicate travel and insurance promotions, provide travel information, and make outbound promotional calls.
• Respond to inquiries, resolve complaints, and refer complex concerns to senior staff, agents, or management.
• Process payments for insurance, travel, ticketing, and travel money products; manage remittance transfers and balance the cash drawer.
• Provide administrative support to travel and insurance sales staff and participate in branch activities.

Requirements

• High school diploma or equivalent.
• Experience in a customer-focused environment and ability to provide timely, helpful solutions.
• Strong judgment, ownership, problem-solving, communication, teamwork, and attention to detail.
• Comfort using Microsoft Office and learning workplace technology.
• Ability to multitask, perform basic mathematical calculations, and work in a high-volume environment.
• Ability to work on site in the Jacksonville branch, Monday through Friday from 8:30 a.m. to 5:30 p.m.; schedule flexibility may include holidays, weekends, and community events.

Culture & Benefits

• Medical, prescription, dental, vision, HSA, FSA, and employee assistance program options.
• Company-paid basic life insurance, disability coverage, and optional supplemental insurance.
• 401(k) plan with company matching and additional contributions.
• Paid time off, company holidays, mental health and floating holidays, volunteer time, and paid leave programs.
• Tuition assistance, professional certification reimbursement, career development opportunities, complimentary AAA membership, and adoption assistance.

Hiring process

• Employment is subject to a background check and drug screen.